Troubleshooting and support

Diagnose access, task, file, notification, and connection problems.

I cannot see, create, or edit the work I need — Identify the blocked action before changing permissions.
A task is missing, duplicated, or cannot be updated — Check view scope and the original task before creating another record.
A file or note will not open — Check the source object, permissions, and provider connection.
An expected notification did not arrive — Distinguish an in-app update from a desktop popup.
An integration is disconnected or missing data — Check provider-specific connection state before changing unrelated settings.
Prepare a useful support request — Include enough context to reproduce the problem without exposing credentials.
Understand current task-view and import limits — Avoid treating a displayed task count as a guaranteed complete inventory.

Troubleshooting and support

Diagnose access, task, file, notification, and connection problems.

I cannot see, create, or edit the work I need — Identify the blocked action before changing permissions.
A task is missing, duplicated, or cannot be updated — Check view scope and the original task before creating another record.
A file or note will not open — Check the source object, permissions, and provider connection.
An expected notification did not arrive — Distinguish an in-app update from a desktop popup.
An integration is disconnected or missing data — Check provider-specific connection state before changing unrelated settings.
Prepare a useful support request — Include enough context to reproduce the problem without exposing credentials.
Understand current task-view and import limits — Avoid treating a displayed task count as a guaranteed complete inventory.