An expected notification did not arrive

Distinguish an in-app update from a desktop popup.

First check the in-app notification bell. If the update appears there but no desktop popup appeared, review the app’s desktop setting, browser permission, and system notification settings.

If the update is absent from the inbox, check the relevant notification preference and the action that should have triggered it. Record who performed the action, which task or resource changed, and when.

If a notification opens an unavailable destination, check whether you still have access and whether the item exists. A notification does not preserve access after a grant is removed.

When reporting the problem, state whether it concerns delivery, the unread indicator, or the click destination. These are separate behaviors and need different evidence.